Drag each label to the correct category. Identify the ways of talking during a group discussion as either cooperative or conflict-creating.
I don't understand
what you're saying.
Could you clarify?
Your perspective is
limited. So you can't
see the truth.
I understand what
you mean, but let's
ask if everyone feels
the same way
I am open to your
views, but would
you mind considering
my perspective as well?
What I say is right
because I have proof.
Do you still
want to argue?
cooperative phrasing
conflict-creating phrasing

Jenna stood in front of the closed door. she knew she hadevery right to be here. your exam scores are just as high ascora's, she said to herself. there's no reason you shouldhave been left off the math team while cora was namedcaptain. she had never been one to rock the boat, but shecouldn't just let this lie. she pushed the door open and saw ms. jenson, the mathteam advisor, sitting at her desk. "ms. jenson? can i talk toyou for a minute? " her voice wavered, but she tried to lookconfident."sure," said ms. jenson, "but i hope this isn't about namingcora captain of the math team. i'm afraid my decision isfinal."jenna took a deep breath and prepared to plead her case. which statement best describes the external conflict in this passage?