Read the case study DMV a case study in modernization. In a single Word document, minimum of 7 full pages (excluding cover page and citation), APA 7th ed format, answer the following questions. Refer to the week's reading materials and video to guide your responses. 1. Identify the most important facts surrounding the case. 2. Identify the key issue or issues. 3. Specify alternative courses of action. 4. Evaluate each course of action. 5. Recommend the best course of action.