Jane doe 1000 west pearl avenue lacy, oh 43210 november 1, 2010 henry masters manager, kool games inc. 3101 east swan blvd. palmdale, ca 93518 dear mr. masters: i purchased a kool action game system from bullseye on october 27, 2010, for $109.99. it seemed like a great price until i got it home and began trying to put the thing together. several parts are missing, and the store refuses to exchange the unit because it was on sale. it was not marked “as is,” so i expected a complete and functioning unit. what can the writer do to improve the format and structure of this letter of complaint? the format and structure of the letter is correct as is. the sender's name should be removed from the top, and the first paragraph should be indented. the sender's name and address should be removed from the top. the body should have more details about why the store wouldn't exchange the system.