I'm just looking for some real friends, but all they ever do is let me down who else can relate

Which techniques best describe the tone the author is using in this passage?

Which of the following sentences refers to a conflict between characters in "two kinds"?

Read this excerpt from the scarlet letter by nathaniel hawthorne and complete the sentence that follows. she had wandered, without rule or guidance, in a moral wilderness; as vast, as intricate and shadowy, as the untamed forest, amid the gloom of which they were now holding a colloquy that was to decide their fate. the author uses the point of view in the excerpt.