What referente source would you use to find the meaning of "ettiquette"?

Which lines in this excerpt from act iv of shakespeare’s romeo and juliet reflect the conflict of person versus the unknown?

The interaction between joanna and triburcio can best be described as a) heated b) apathetic c) despondent d) hopeful

What does brutus say that anticipates the question of why the crowd should listen to mark antony? o a. not that i lov'd caesar less, but that i lov'd rome more. o b. and, for my sake, stay here with antony. do grace to caesar's corpse, and grace his speech. o c. i thrice presented him a kingly crown, / which he did thrice refuse. was this ambition? od. i come to bury caesar, not to praise him.