How would you describe the format and structure of this document? discuss features designed to make the document user friendly.

The format and structure of this document are very formal. The document is intended for public use, and therefore, it contains basic information that applies to most people and that is relevant to both parties concerned. Moreover, it is user-friendly, coherent and concise in order to reduce confusion among users.

Some of the feature that make it user friendly are the fact that each section is numbered, that the formatting of letters and headings is maintained constant and that the sections that need to be completed are highlighted.

d. because santiago thought any sharks would assume the marlin was part of the boat