What factors Affect your fingerprint shape? ( 3-4 complete sentences))

A person's fingerprints are based on the patterns of skin ridges (called dermatoglyphs) on the pads of the fingers. ... Genes that control the development of the various layers of skin, as well as the muscles, fat, and blood vessels underneath the skin, may all play a role in determining the pattern of ridges.

since it is asking for her reaction to elnora's trouble at school you can rule out any answers with a positive response (b). then you can rule out (d), this is because it does not show the mother's reaction but the daughter's response. that leaves you with two options (a) and (c), by looking at the options you can rule out (c) because it isn't referring back to elnora's issues at school.

the author develops a cold, and scared tone. making the reader shudder with fear, and suddenly become cold. i'm guessing that he's writing a scary novel, or maybe about a chilly december night.