Name and explain the purpose of one law/legislation that protects citizens against poor service delivery

The Consumer Protection Act, protects the consumers against the poor service delivery.

Explanation:

The Consumer Protection Act applies on the service delivery by the State  government which includes the services of water, electricity, waste removal etc.  This act promotes a fair, accessible and sustainable place for consumer to avail services. This act established the national norms and standards to ensure consumer protection act. Promote a consistent legislative and enforced framework, related to consumer transactions and agreements by the states.

answer; i believe the correct answer is ( indirect characterization);

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