How to do this please I need help

Which two elements does this excerpt from a christmas carol by charles dickens contain? "a small matter," said the ghost, “to make these silly folks so full of gratitude." "small! " echoed scrooge. the spirit signed to him to listen to the two apprentices, who were pouring out their hearts in praise of fezziwig: and when he had done so, said, "why! is it not? he has spent but a few pounds of your mortal money: three or four perhaps. is that so much that he deserves this praise? " "it isn’t that," said scrooge, heated by the remark, and speaking unconsciously like his former, not his latter, self. "it isn't that, spirit. he has the power to render us happy or unhappy; to make our service light or burdensome; a pleasure or a toil. say that his power lies in words and looks; in things so slight and insignificant that it is impossible to add and count ’em up: what then? the happiness he gives, is quite as great as if it cost a fortune." he felt the spirit's glance, and stopped. "what is the matter? " asked the ghost. "nothing particular," said scrooge. "something, i think? " the ghost insisted. "no," said scrooge, "no. i should like to be able to say a word or two to my clerk just now. that's all."

Key events - what happens? what do we learn about the character in this event? or how does the event change the character? what is the author’s message in each set of events you have identified? 1.bruno and his family move from berlin to auschwitz due to the move he learns of the camp which leads to another key event. 2.bruno meets shmuel when they meet, they become friends which in turn towards the end leads to their untimely demise.

In the following line, "so many crazed men, so much shouting, so much brutality, " what type of rhetorical feature is wiesel using to emphasize the image?