In which order does the writer of the following complaint letter structure his text?
-Not having been told that the weekend they’d booked was a public holiday.
-Many of the churches were in use because it was a weekend.
-The eagerness with which he and his wife were looking forward to their trip.

Dear Sir or Madam,

It was with eager anticipation that my wife and I set off on our weekend break to Florence with your holiday company. We were looking forward to visiting the fine treasures and splendid churches of this beautiful, cultural city, but because this was a weekend break we found much of the culture closed to us, especially as the churches tend to be used for services several times during weekends.

Even when they were open for visitors, the crowds were so great, with everyone trying to take in the amazing paintings and famous statues while they could, that we had to wait in long queues and could not get near enough to see the works of art in any detail. Nor were we told until we got to Florence that the weekend we had chosen was a public holiday, hence there were much denser crowds than usual but less public transport, limited shopping hours, and some public services not functioning at all...