You are in the process of developing a performance review system for Grimard Groceries, a regional retail chain with 80 stores. The job description of hourly employees includes: Preparing sandwiches Baking bread and cookies Making sure that shelves and displays are organized and attractive Working at the cash register Assisting customers with their questions about merchandise Providing efficient service Helping customers during checkout Employees are expected to be helpful, friendly, and fun. The company emphasizes good-quality customer service to build customer loyalty.

If you were designing a performance management system for this company, what would it look like? Assuming that the company is interested in providing feedback to employees on a regular basis but also in tying pay to performance, propose a performance management system for the company. Please make sure that your answer includes specific details such as the forms to be used and the criteria with which performance will be measured.

Which excerpt from the war of the worldseffectively reveals how the author relates the climax of the narrative through the narrator's thoughts? the war of the worldsall this had happened with such swiftness that i had stood motionless, dumbfounded and dazzled by the flashes of light. had that death swept through a full circle, it must inevitably have slain me in my surprise. but it passed and spared me, and left the night about me suddenly dark and unfamiliar. and then, with a renewed horror, i saw a round, black object bobbing up and down on the edge of the pit. it was the head of the shopman who had fallen in, but showing as a little black object against the hot western sun. at that time it was quite clear in my own mind that the thing had come from the planet mars, but i judged it improbable that it contained any living creature. i thought the unscrewing might be automatic. my mind ran fancifully on the possibilities of its containing manuscript, on the difficulties in translation that might arise, whether we should find coins and models in it, and so forth. yet it was a little too large for assurance on this idea. i felt an impatience to see it opened.