In designing a document you have five major goals: (1) To make a good impression on readers, (2) To help readers understand the scructure and hierarchy of the information, (3) To help readers locate and access the information they need, (4) To help readers understand the information, and (5) To help readers remember information.

Explanation: 1. Making a good impression on the readers starts from the first page of your write-up, you make your write-up simple and concise,With relevant information needed.

2. Every paragraph of the write-up should explain a specific point so as to make the write-up neat and easy to understand.

3. For readers to be able to access information easily your write-up has to follow a sequential order. Just as explained in (2).

4. The write-up should be free of unnecessary grammatical expressions, but instead highlights each sequential points on the write-up making for easier understanding to the reader.

5. You help readers remember information better by including examples and life scenerios where necessary in the write-up.

is that the whole question?

the answer is c the speaker emotions