At Gina's retail stores, the posted policy reads, "Without our customers, we don't exist." Gina and her staff aim to delight each customer, and they are quick to offer discounts or extra services whenever a customer is anything less than satisfied. Gina and her staff strive to make every customer a repeat customer. It is most accurate to say that instead of focusing on each individual transaction, Gina and her staff put a priority on .

Gina and her staff are focused on creating a long term customer relationship.

Explanation:

Long-term customer relationship are built by conscious efforts of sellers who offer discounts or extra services in order to ensure that a buyer or customer keeps patronizing them for goods or services.

Although the primary goal is to secure customers loyalty, long term customer relationships can go a long way in boosting sales and increasing the number of a business or company customers because buyers love the idea of extra services and discounts.

like Gina and her staff observed, discounts or extra services delight customers and would make them revisit the retail stores again and again.

long term customer relationship.

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