Receptionists at hotels, reservation and cancellation counters, hospitals, etc. often need exact details on several heads. However, callers may not understand the need to do so. Write about any 4 ways (with examples) in which a receptionist can control the conversation.

Analyze how edgar allan poe's choice of setting in "the raven" to develop the speaker's character. be sure to use specific details from the poem to support your ideas.

How did chesterton’s “the fallacy of success” fit into a broader trend in european thought? what was chesterton’s viewpoint on success? your answer should be at least one hundred words.

Read the excerpt from "mother tongue." lately, i’ve been giving more thought to the kind of english my mother speaks. like others, i have described it to people as “broken” or “fractured” english. but i wince when i say that. it has always bothered me that i can think of no other way to describe it other than “broken,” as if it were damaged and needed to be fixed, as if it lacked a certain wholeness and soundness. what best supports the inference that tan believes nonstandard english is no less valid than standard english? tan spends a lot of time thinking about her mother’s “fractured” english. tan has trouble thinking of descriptive words when she is writing. tan’s american education makes it difficult for her to understand her mother. tan winces when she describes her mother’s english as “broken.”