Acustomer is complaining in an angry voice that a product is defective. you notice that the product is not defective; rather, the customer needs to be trained on how to use the product correctly.

select the two actions to take when working with this customer.

stay calm to try to influence the customer to calm down.

match the customer’s level of anger to try to calm the customer down.

do not worry too much about the customer’s feelings; the customer is not important for business.

use good manners when speaking to the customer to show your respect.

Derek's mother had a busy day ahead of her. she asked derek to by going to the store and buying groceries. "we need bread, milk, cheese and other things," she said. "don't forget to take the list. i know how forgetful you are." derek agreed to do the shopping, but after his mother left, he quickly forgot about his promise. several hours later, he remembered. he ran out the door and headed to the store. he forgot to take the shopping list. when he returned home, derek unloaded the groceries. he had carefully packed the dairy products and vegetables in one bag. the bread and canned goods were packed in the other. he reached into the first bag and took out beans, broccoli, butter and cheese. he put them neatly into the refrigerator. then he put away the bread and soup. when his mother came home, she opened the refrigerator and frowned. 1 select the correct answer. read the passage. then choose the best prediction of what will happen next. a. derek's mother tells him that he forgot to buy milk. b. derek's mother tells him he bought the wrong kind of milk. c. derek's mother tells him that she bought the milk.

In the poem i felt a funeral, in my brain, what rhyme scheme does the poet use and how does it contribute to the poem?

Read the excerpt from "mother tongue." lately, i’ve been giving more thought to the kind of english my mother speaks. like others, i have described it to people as “broken” or “fractured” english. but i wince when i say that. it has always bothered me that i can think of no other way to describe it other than “broken,” as if it were damaged and needed to be fixed, as if it lacked a certain wholeness and soundness. what best supports the inference that tan believes nonstandard english is no less valid than standard english? tan spends a lot of time thinking about her mother’s “fractured” english. tan has trouble thinking of descriptive words when she is writing. tan’s american education makes it difficult for her to understand her mother. tan winces when she describes her mother’s english as “broken.”