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11. why is it important to use positive language in business messages?

Which sentence in this excerpt from leo tolstoy’s the death of ivan ilyich suggests that ivan ilyich felt his family and friends didn’t understand him and neglected him?

The author most likely uses the word monstrous rather than the word “unpleasant” because it has a more positive connotation than the word “unpleasant.” a more negative connotation than the word “unpleasant.” a more neutral connotation than the word “unpleasant.” almost the same connotation as the word “unpleasant.”