As part of managing the component of service quality, julia demands all employees either wear uniforms or business attire at all sporting events where they will interact with fans or sponsorship customers.

As part of managing the TANGIBLE component of service quality, Julia demands all employees either wear uniforms or business attire at all sporting events where they will interact with fans or sponsorship customers.

TANGIBLE: it means the appearance the facilities, equipment, personnel, and communication materials.

the present continuous is a verb tense which is mainly used to indicates that an action is in progress at the moment of speaking.  

it is formed using: person + verb to be (am/is/are) +verb + - ing form  

example: i am studying at this moment .

in addition, the present continuous is also used in order to express things that will or will not happen in the near future.

example: i am having dinner with some friends tonight.

the speaker sometimes   uses it   to express that an action is repeated and it causes irritation on the part of the speaker

example: my sister is constantly complaining about everything.

always metal! releases anger and stress! bands i suggest are trivium, lamb of god, slayer, and amon amarth