The person who believed that management must do more to improve the work environment and processes so that quality can be improved was a. henry ford. b. eli whitney. c. walter shewhart. d. w. edwards deming.

D. W. Edwards Deming.

Explanation:

We can remember a quote from Edwards Deming that can show the importance of management for him: "The worker is not the problem. The problem is at the top! Management!" and also in his book " The Essential Deming: Leadership Principles from the Father of Quality" we can read the following quote: "Performance of management should be measured by potential to stay in business, to protect investment, to ensure future dividends and jobs through improvement of product and service for the future, not by the quarterly dividend."

ah, shun the horrid gulf! by scylla fly.