I was grumpy with her when she came over because she forgot something we planned to do. I offered to pick her up down town while her car was being worked on. We took the kids to the zoo. There were a few moments when I complained about the whole day being gone. For the most part I tried to stay positive, so she did not feel bad about me giving up the day. I told my mom I would help her do her nails. She came over and instead of playing with the kids before bed I helped her get her nails done. Thanked her for helping with dinner. Called and had a nice chat to start the day. a. What was the ratio of confirming to disconfirming messages that I sent? (Note: If you find that your ration of confirming to disconfirming is about equal, you are in trouble. Research shows that it takes between 5 and 16 confirming messages to make up for one disconfirming message!)