The merge process involves which two types of files?
a. mail merge template and mailings
b. primary and secondary
c. text and merge fields
d. main document and data source

answer: internal fragmentation is the difference between the (fixed) size of a memory hole and the data within in that memory. for example, if a 1,024 byte block of memory holds 800 bytes of data, then the 224 bytes difference is considered lost to internal fragmentation.

external fragmentation occurs when the sum of memory fragments is large enough to satisfy a request, but the holes are non-contiguous and the request cannot be satisfied. this can occur when memory is dynamically allocated and freed.

explanation: