You are hired as an IT consultant for the government owned mobile operating company, Teletalk. Based on the following scenario, make a report for the decision makers to resolve the stated problems. Despite aggressive campaigns to attract customers with lower call rates and internet packages, Teletalk has been losing a large number of its subscribers (users). Management wants to know why so many customers are leaving Teletalk and what can be done to attract them back. Are customers deserting because of poor customer service, uneven network coverage, wireless service charges, or competition from other mobile operators with extra services (GP/BL)? How can the company use information systems to help find the answer? What management decision could be made using information from these systems? What competitive strategy Teletalk can develop using information systems and how?

An IT consulting report may be a transcript created via an IT professional that addresses all the possible aspects of an enterprise or a corporation. It is often an aggressive analysis report, Project reputation report, Business Plan report, or a Supply Chain Model file

Let's see how to write this kind of report

(1) Introduction.

(2) Point out the problems.

(3) Addressing the problems.

(4) business model and competitive analysis.

(5) Conclusion.

Explanation:

Teletalk may be a government telecommunication company. it's been going out of the marketplace for quite a little bit of time and is thanks to a scarcity of human resources and innovative applications within the field.

The company uses outdated Customer Management Systems (CMS) now so as to research potential customers and gather information about them. they need to be battling retaining customers after a brief period of your time. Their customer service isn't fair and therefore the customers aren't satisfied with the service provided by the corporate.

In order to function well, they need to implement enterprise resource planning ( ERP) data systems.

A data system is everything starting from Human resources to hardware and software. they will be applied everywhere from Customer Retainment and Engagement they're termed as Customer Management Systems and if it's wont to Business Model of any organization then it's referred to as Enterprise Resource Planning Systems (ERP).

By incorporating information systems in teletalk there is often a performance improvement in Sales, Management, Technology, and D-S (Demand-Supply Model).

All these are going to be an excellent advantage to teletalk so teletalk should anticipate innovating the present system with a more reliable and efficient one

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