Apply methods of troubleshooting to various network connection issues in different scenarios. 1. You're the network administrator at a call center. One employee comes to you because his computer shut down and won't turn back on. A few hours later, two other employees report that their connection to the network has been much slower than usual. The call center uses a LAN. Your job is to troubleshoot the problems.
a) What is your first step? (1 point)
b) You go through the first step and find that the power supply is not the problem. Now what do you do? (Hint: Think about the first person to come to you with a problem.) (2 points)
c) You now need to determine how much of the network is affected. What parts aren't working? What does this tell you about the problem? (2 points)
d) What is your next step after figuring out how much of the network has a problem? Why? (2 points)
e) You learn that one of the employees recently downloaded a game to his computer. Which employee most likely did so? Based on this, what do you think caused the network issues? How could you solve this problem? (3 points)
2. Imagine you are trying to open the home page of your school's website. However, the page won't load. a) What are three possible problems that could be causing the Internet connection issue? (2 points)
b) List the steps you could take to troubleshoot your Internet connection problem. List at least five steps. Use a personal, school, or public computer to go through each of these steps with your school's website. (3 points)