Read the following example cover letter: to ms. march: i was excited to see your opening for a customer support specialist with your it firm, and i hope to be invited for an interview. though i don't know much about your company, my background includes serving as a customer service associate within both call-center and retail environments. most recently, i worked as a customer service representative for tech world, where my responsibilities included handling customer issues with computer software and equipment. in my spare time, i enjoy water-skiing and reading. plus, i am involved in numerous clubs and associations, which allow me to hone my people skills. what aspect of the example letter is an effective cover letter technique?
a- honesty
b- personal hobbies
c- relevant work experience
d- strong opening