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D) CALM.

Explanation:

A conflict can be defined as any form of disagreement that arises between two or more parties due to opposing views, opinions, or incompatibility.

CALM is a 4-step process for addressing and defusing conflict.

These four step process for conflict resolution or defusing conflicts includes;

I. Clarify (C): this involves finding out more information about what caused the conflict.

II. Ask (A): you should ask the opposing party about the issues while being polite.

III. Listen (L): listen attentively to get more information.

IV. Move forward (M)

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