Computers and Technology, 29.01.2021 16:40, hokamidat

Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent. (Included) How can a system administrator give the sales operation team read/write access to all escalated cases?

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Universal containers set the organization-wide defaults for cases to private. When a case is escalat...