Chapter 12 System Build, Implementation and Maintenance: Change management. (22 Marks)
Describe the direct changeover method. How does this differ from phased implementation?
(2)
What are the three classical signs of resistance to change by end users? (6)
Distinguish between system testing and unit testing. (2)
What different types of documentation will be used during the implementation phase of a
project? (7)
Briefly outline the considerations that a company needs to take into account in deciding
between the two main methods of changeover to a new information system: direct and
parallel running. (5)