Computers and Technology, 26.06.2020 15:01, mtiger

Which two benefits can be expected from KCS adoption if universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology? A. A knowledge article life cycle that is implemented correctly the first time and does not need to change.

B. A knowledge article life cycle that evolves based on usage and demand.

C. Reduced issue resolution time

D. Reduced first contact resolution.

Answers: 3

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Which two benefits can be expected from KCS adoption if universal Containers wants to implement best...