Computers and Technology, 12.06.2020 01:57, jayceerocks5614
Universal Containers has two customer service contact centres and each focuses on a specific product line. Each contact centre has a varying call volume, contributing to a high operational cost for the company. Universal Containers wants to optimize the cost without compromising customer satisfaction.; What can a consultant recommend to accomplish these objectives?
A. Prioritize customer calls based on their SLA
B. Cross-train agents on both product lines
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answers: 1
Computers and Technology, 23.06.2019 00:20, mmmmaaarriiieeee
The open systems interconnection (osi) reference model: defines standards for many aspects of computing and communications within a network. is a generic description for how computers use multiple layers of protocol rules to communicate across a network. defines standards for wireless local area network (wlan) communication protocols. details the advantages and disadvantages of various basic network cabling options.
Answers: 1
Computers and Technology, 23.06.2019 02:30, jalaholmes2027
Three out of five seniors remain undecided about a college major at the end of their senior year.
Answers: 3
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