Computers and Technology, 06.03.2020 23:34, liyahheadhigh

Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community. Which two features should the Administrator enable to meet this requirement? Choose 2 answers
A.
A. Email templates

B.
B. Question-to-case

C.
C. Web-to-case

D.
D. Guest Access to the Support API

Answers: 2

Show answers

Other questions on the subject: Computers and Technology

Computers and Technology, 21.06.2019 13:20, mj200442

Raymond ozzie, the software designer who was critical in the development of lotus notes, was able to dictate the terms under which ibm acquired lotus. this illustrates that he had bargaining power based on the cost required by the firm to replace him.

Answers: 3

continue

Computers and Technology, 23.06.2019 06:30, jayjay5246

Which option correctly describes a dbms application? a. software used to manage databases b. software used to organize files and folders c. software used to develop specialized images d. software used to create effective presentations

Answers: 1

continue

Computers and Technology, 24.06.2019 05:50, 11232003

What all vehicles has tesla inc. created over the years

Answers: 3

continue

Computers and Technology, 24.06.2019 07:30, isabelgalvarado2838

Jason is working on a microsoft excel worksheet and he wants to create a print preview shortcut. his teacher asks him to access the customization option to create the new shortcut. which two tabs should jason select to place the print preview shortcut on the worksheet toolbar? a. new tab (custom) and new group (custom) b. new file tab (custom) and new tab (custom) c. new custom group and new command d. new custom tab and new command

Answers: 2

continue

Do you know the correct answer?

Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails...