According to Holpp and Kelly's approaches to developing vision, the benchmarking approach is more internally focused, whereas the intuitive and analytical approaches have an external focus.

Events and conditions that happen within an organization that are somewhat easier to deal with when responding to change are called

Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

The three logical operators used to write compound conditions are "and," "or," and "not." a: true b: false