The mandarin oriental hotel's use of computer systems to keep track of guests' preferences is an example of
a) improved flexibility. b) improved decision making. c) improved efficiency. d) customer and supplier intimacy. e) operational excellence.

D. customer and supplier intimacy.

Explanation:

Customer service is an impotant role in business transformation. Services rendered to customers must be unique to that customer, based on time and quality of service.

Computer system and its programs has made customer service much easier, like providing quality services by keeping track of guest preferences in a hotel.

The customer and supplier intimacy practiced in Mandarin Oriental hotel, Keeps track guest time stamp with artificial intelligence, collecting the arrive and departure time, guest detail and services most requested by the guest.