What feature should an administrator use to meet these requirements?
the support group at universal containers wants agents to capture different information for product support and inquiry cases. in addition, the life cycle for product support cases should have more steps than the life cycle for inquiry cases.
(a) permission sets.
(b) field-level security.
(c) record types.
(d) support processes.
(e) page layouts.

C. Record types

D. Support processes

E. Page layouts

Explanation:

Record type used in administrator to meet the requirements.

Information is typed into record and stored.Worker look back to save information.

Support process support the management of process.Creating , Analyzing the process.

Page layout tool allows the user to see detail . This is important because you want to see which field user can access.

answerthe above statement is (true);