The county dispatch center where you work employs emergency medical dispatchers (emds) as call takers. using emds as opposed to a person who is just a "call taker" enables the dispatch center to:
a. process all emergency calls, including those asking for police, fire, and ems assistanceb. properly utilize an enhanced 911 call-taking systemc. use computer technology when dispatching the closest ambulanced. provide medical instructions to the caller prior to the arrival of ems personnel