Match each item with a statement below. software that records the progress and resolution of a problem ticket another name for a stop error, which happens when processes running in kernel mode encounter a problem and windows must stop the system a windows utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file assignment of a problem to someone higher in the support chain a tool that can be used to register components a program associated with a file extension a command that uses the process id to stop a process a command used to find the id number of each running process a record of a request and its current status a utility that is used to register component services