What should you do if a caller needs a particular question answered and you're completely uncertain about whom the caller should contact?                 a.  transfer the call to the person who you think might provide the correct information.      b.  ask the caller's name, number, and purpose of the call, and tell him or her that someone will call back in a few minutes.      c.  politely inform the caller that you don't know who the appropriate person is and transfer him or her to the office operator.      d.  put the caller on hold while you ask others in the office who the appropriate contact person might be.

in 2001, dell computer became the world’s largest personal computer vendor, continuing to

gain market share and post profits in an industry struggling with slumping sales and billions of

dollars in losses. dell sells 90% of its pcs directly to the final customer, largely bypassing the

reseller channel that accounts for most of the world’s pc sales. this direct customer relationship

is the key to dell’s business model, and provides distinct advantages over the indirect sales

model. dell’s direct relationship with the customer allows it to tailor its offerings to customer

needs, offer add-on products and services, and use the internet to offer a variety of customer

services. in addition, dell’s pcs are built to customers’ specifications upon receipt of an order,

giving dell additional advantages over indirect pc vendors who must try to forecast demand and

ship products based on those forecasts. dell’s direct sales and build-to-order model has achieved

superior performance in the pc industry in terms of inventory turnover, reduced overhead, cash

conversion, and return on investment (kraemer, et al., 2000).

explanation:

answer; dogs;