Business

Business, 22.07.2019 19:40, krystlemiller4307

Is the process of making customers aware of a product, service, or event.

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What is the result of good customer service? a. customers shift to competitors for the products and services. b. customers negatively publicize the product or service. c. sales of the company’s products or services decline. d. customers are more likely to make repeat purchases of the same product or service.

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The service gaps model is designed to highlight those areas where a. service providers provide the best possible service. b. manufacturers are cutting corners on product quality. c. customers believe they are getting less or poorer service than they should. d. service providers know more than their customers. e. delivered service exceeds expected service.

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