Freddie's auto service stations were fined for failure to provide the services billed and other things. after being fined, freddie's refocused its business and began a coordination of efforts directed at improving customer satisfaction, increasing employee participation in decision making, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement known as

It is known as the Total Quality Management or TQM. It is the nonstop procedure of lessening or dispensing with blunders in assembling, streamlining inventory network administration, enhancing the client encounter, and guaranteeing that workers are doing speed with their preparation. Add up to quality administration means to hold all gatherings associated with the generation procedure responsible for the general nature of the last item or administration.

Ithink its opportunity cost but not sure hope it .