John is a customer service employee at a small bakery. he notices a customer deliberating the chocolate chip or sugar cookies. in his head, john hears his boss, "i trust your judgment; do what it takes to delight the customer." with that in mind, john offers the customer a sample of each cookie. john's boss uses as a motivational tool. incentives job design training and education empowerment
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John is a customer service employee at a small bakery. he notices a customer deliberating the chocol...
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