AZA deals in household furnishing such as beds and tables. It started as a partnership but is now a private limited company. AZA has expanded quickly and has 12 shops located in different cities. Each shop manager is responsible for recruitment and decisions about inventory levels. They send the Board a monthly report. The Managing Director has a laissez-faire leadership style. There has been an increase in customer complaints and employees think internal communications need to be improved. Explain two ways in which good internal communication can help AZA to be more efficient (6 marks)

Downtown coffee roasters is a premium cafe that is reputed for its superior customer service. the coffee shop also serves gourmet food to its customers, which allows it to charge a premium price. budget beans, in contrast, is a chain of coffee shops that charges the lowest price in the industry due to its self-service policy. however, perky's coffee inc. has found a balance between these two strategic groups by using automated ordering to free up its employees to work as master baristas and bakers, thus focusing on creating excellent products. it charges a price slightly above that of budget beans. in this scenario, perky's coffee is following a