The income statement account most likely affected by an AIS investment in customer relationship management (CRM) would be:

Baylaine is a company that sells affordable, low-end cell phones. baylaine's customers can register product or service complaints with the company through emails; the company's customer support team replies to customer queries and complaints within five hours of the receipt of an email. in the context of customer relationship management, baylaine most likely establishes with its customers.