If a company successfully creates properly functioning self-managed teams among employees, the supervisors span of control will a. become more effective. b. need to maintain closer supervision. c. feel threatened by their leadership approach to teams. d. may attempt to delegate mundane tasks to the teams.

Gwen, a manager at exude apparels inc., received a message from a customer requesting a replacement for a purchased pair of shoes. exude apparels has a clearly stated no-return policy. gwen responded to the customer denying the request in a tactful and clear manner. despite this, the customer submitted a second request. in this scenario, which of the following is an appropriate response to the second request?