Creating a Compliance Plan Now that you have reviewed the elements of compliance plans and the food service industry, work together with your team to create a compliance plan for Orange Grove Juice. Keep in mind the following questions when shaping your plan.

How will the written policies, procedures, and standards of conduct be implemented?
Who will be responsible for making sure the company is in compliance?
How will employees be trained on the compliance standards?
What tools are in place to communicate to employees, or for the employees to communicate with the managers?
What internal monitoring will be done?
What are the consequences of noncompliance?
What timelines are there for complaints?
Be a team player! Before you start, each team member should identify what skills he or she can add to this project. Organize the group and define what role each person will have. Be sure to apply principles of group dynamics to work effectively as a team.

Read the overview below and complete the activities that follow. apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps. concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them. match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap