A warranty guarantees that Group of answer choices the product sold will be acceptable for the purpose for which the buyer intends to use it. consumers will have access to a customer complaint resolution hot line. the buyer has read and understood the information provided in the owner's manual. the seller will replace or repair the product at no charge if the customer finds a cheaper substitute.

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.