Summarizes the background company information in an introductory paragraph ( write this up using your initial research notes). Provide a summary of the operational issue affecting the company. What it is, how and when the issue first manifested itself and how it has evolved over time. Identify in which operational area(s) the issue resides e. g. Performance Measurement methods/practices, Quality Management methods, inventory systems and practices, facility location and capacity, forecasting/scheduling and planning process, technology e. g ERP, SCM, MRP. Discuss the identified or possible root causes of the operational issue include supporting information and analysis such as data tables, work flow charts, diagrams, financial information as appendices. Be sure to label and refer to them in your summary. Includes a References page in APA format.