Scenario 1: Amy Holmes One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.

In selecting the best channel for complex communication, Amy suggests to select the richest channel possible. Characteristics that Amy suggests a manager should recognize include all of the following except:

a. the channel's ability to handle multiple cues simultaneously.

b. the ability to facilitate rapid, two-way feedback.

c. the ability to establish a personal focus for the communication.

✔ d. the ability to clarify and rapidly reduce communication stereotyping.

e. All of these are valid characteristics of channel richness.