PLEASE HELP, 50 POINTS - 5 QUESTIONS. Scenario 1
A family on a five-day cruise to the Bahamas books a snorkeling trip during one of the days the ship is docked at the island of Nassau. But the day of their excursion, the weather is pretty bad. The company running the excursion—which is endorsed by the cruise line—won’t give them a refund, though, and says the trip goes “rain or shine.” Feeling that the trip would not be safe for their children, the family decides not to go but heads immediately to the cruise guest services department to complain.

1. What are the facts?

2. How does the guest feel?

3. How would you acknowledge the guest’s feelings?

4. What would be your solution?

5. How would you follow up with the guest?

Craig complained to his friend jess that a class was too hard and he believed that the teacher was not being fair with his grading standards. jess replied, "craig, you really have an attitude problem." what is the relationship between the manner that the term attitude is used in common conversation and the how it is defined in consumer behavior? there is no relationship. common usage is not the same as attitudes as seen by the researchers who study consumer behavior. the term attitude is widely used in popular culture in much the same way it is used in studying consumer behavior. they are different in that popular culture does not recognize that attitudes are temporary. otherwise the usage is the same. they are similar except that popular culture assumes that attitudes are related to beliefs, and research scientists have shown that there is no such relationship.