Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
► Kelly is a first-line manager
Reason for your
► Ben and Dan are Middle managers
Reason for your
► Mckenna is a Top manager
Reason for your
► Kelly, Ben, Dan, and Mckenna are part of an organization that has a
B) Traditional pyramid structure
Reason for your
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