Which of the following is the best example of an employee demonstrating the hospitality attitude of acceptance of responsibility? An employee at a hotel apologizes to a couple assigned to the wrong type of room and fixes the problem, even though it wasn't his mistake.
An employee at a hotel spends time talking with guests about their hobbies and interests, and then researches matching options for them in the local area.
An employee at a popular restaurant removes his facial piercings and covers his tattoos during his weekly shifts as a server.
An employee at a restaurant always makes sure to smile at all customers as she passes tables, not only the ones who have been assigned to her.