Which of the following statements is false? a. Customer participation in services may result in some loss of control by the service establishment. b. Reservation systems can be used to alter the demand for services. c. The use of part-time employees increases the supply of a service. d. The marketing department of service organizations must maintain a much closer relationship with the rest of the organization than what is typical in a goods business. e. The use of third parties decreases the supply of a service.

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the answer is "b.the increased supply will create a surplus. "

the essential thought behind price controls is straightforward - utilize the power of law to modify the equilibrium of a market. for instance, the legislature may choose that the steel business needs to survive, and in this way pass a law to set a value floor on steel. this implies all steel sold must offer at or over the floor value, which must be set over the equilibrium cost for it to have any impact. the switch could likewise happen - the administration can choose that steel is excessively costly and set a value roof underneath its equilibrium value, with the goal that all steel must be sold at or beneath that ceiling.