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Historically, 12 percent of a mail-order firm's repeat charge-account customers have an incorrect current address in the firm's computer database. the number of customers out of 19 who have an incorrect address in the database is a binomial random variable with n = 19 and 2formula36.mml = 0.12.

Carlos hears juan and rita’s complaints about the new employees with whom they have to work with, as well as their threats to quit the company. if carlos were to reassign juan and rita to new, unique roles and separate them from the ronny and bill, it would signal that carlos has moved into the stage of managing resistance.

Happy foods and general grains both produce similar puffed rice breakfast cereals. for both companies, thecost of producing a box of cereal is 45 cents, and it is not possible for either company to lower their productioncosts any further. how can one company achieve a competitive advantage over the other?